1. General

By accessing or using Zeme Earth’s website and services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Orders and Payment

  • All orders are subject to acceptance and availability.
  • Prices are stated in SGD and may be changed without prior notice.
  • Payment must be made in full at the time of order, using accepted payment methods listed at checkout.
  • For bulk or custom orders, additional processing time may be required and details will be communicated to the customer.

3. Shipping and Delivery

  • We deliver across Singapore (excluding military camps, offshore islands, and P.O. Boxes).
  • Orders are processed within 1–2 business days after payment confirmation.
  • Standard and express delivery options are available; shipping fees may apply.
  • We are not responsible for delays caused by inaccurate or incomplete delivery information.

4. Returns and Refunds

  • Returns and exchanges are accepted if a product is defective or damaged, provided you contact us within 48 hours of delivery.
  • Bulk, custom, and sale items are generally not eligible for return unless defective.
  • Refunds will be processed using the original payment method.

5. Recycling Initiative

  • Customers are encouraged to return empty Zeme Earth jars for recycling or reuse, following the instructions on our Recycle & Reuse Policy.

6. Use of Website

  • All content on this website (text, images, logos, designs) is the property of Zeme Earth and may not be reused without permission.
  • You agree not to misuse our website or engage in harmful or fraudulent activity.

7. Privacy

  • Personal data collected is used to process orders and enhance our services, handled according to our Privacy Policy.
  • We do not sell or disclose your information to unaffiliated third parties without consent.

8. Limitation of Liability

  • Zeme Earth is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Policy Updates

  • We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

10. Governing Law

  • These Terms are governed by the laws of Singapore.

11. Contact

  • For any questions about these Terms & Conditions, please contact us at zemeearth@gmail.com or +65 8189 9796.