Most Popular Questions
Yes, we deliver to all addresses in Singapore, including homes and offices.
Note: We do not deliver to military camps, offshore islands, or P.O. Boxes.
Orders are processed in 1–2 business days. Delivery takes 1–3 business days after dispatch (Mon–Sat, 9 AM–9 PM, excluding public holidays).
Standard: SGD $4.50 (Free above $150)
Express: SGD $10 (Same/next-day, if available)
Yes. You’ll receive a confirmation email with tracking details once your order is shipped.
We’ll try redelivery or contact you. Re-delivery fees may apply.
Incorrect addresses may cause delays or lost parcels—please double-check at checkout.
Yes! We handle corporate gifts, weddings, and events.
Custom orders over 30 items require:
Candles: 20 days
Essential Oils: 30 days
Incense: 20 days
Contact us early to confirm timelines.
Yes, we offer samples for a small fee, refundable upon order confirmation.
All bulk/custom sales are final. Contact us within 48 hours of delivery if there’s breakage or defects.
Yes! Return clean jars (from our brand only) via drop-off or mail. No cracks or chips, please.
Yes—but follow all safety instructions.
Examples:
Trim candle wicks to 5mm
Use wax melts in proper warmers
Never leave items burning unattended
Store everything in a cool, dry place