Delivery Policy (Singapore)

Thank you for shopping with [Your Business Name]. We’re committed to delivering your candles safely and promptly. Please review our delivery terms below.

1. Delivery Areas

We currently deliver to all areas within Singapore, including homes and offices. Note: We do not deliver to military camps, offshore islands, or P.O. Boxes.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. For bulk or custom orders, we will contact you directly with the estimated processing time.

3. Delivery Timeframes

After dispatch, delivery usually takes 1–3 business days, depending on your location and the courier schedule. Deliveries are made from Monday to Saturday, 9 AM – 9 PM, excluding public holidays.

4. Delivery Fees

Standard Delivery:

  • Flat rate: SGD $4.50
  • FREE delivery on orders above SGD $150

Express Delivery (Optional):

  • Same-day or next-day delivery is available for SGD $10, subject to availability and cut-off timing.

Delivery fees are calculated at checkout.

5. Tracking & Notifications

You’ll receive a confirmation email once your order is shipped, along with tracking details (if available). For questions, reach out via email or Instagram DM.

6. Failed Deliveries

If no one is available at the time of delivery, our courier will attempt redelivery or contact you for further instructions. Re-delivery charges may apply.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate. We are not responsible for delivery delays or lost packages caused by incorrect or incomplete information provided at
checkout.

8. Contact Us

Questions? We’re happy to help!
Email: zemeearth@gmail.com
Phone: +65 8189 9796
Instagram: @zeme_earth